Obtain a return authorisation number (REF#) via e-mail us at firstname.lastname@example.org
with the following information: first name, last name, web order number or sales order number, product to be returned and reason for return.
Pack the product (s) in the original packaging and include any promotional item that may have been included, such as a gift with purchase, etc.
Include, the REF#, copy of the sales order and return form.
Mail the return within 7 weeks from receipt of the return authorisation number (REF #) to:
UBI ROAD 3
Shipping charges are at the customer’s expense. We recommend to choose a method of shipping with tracking and insurance as we are not responsible for lost or missing packages.
Allow 2 to 4 weeks for the return to be processed.
All returns are subject to inspection, we cannot accept returns on over half used or empty products.
In the event that a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. Note: We will not refund regular goods unless the gift with purchase is returned to us as well.
Shipping charges are non-refundable.
Products specified on the website as non-refundable cannot be returned.
If you paid with a giftcard and credit card, the giftcard not be refunded, however your credit card will be refunded.
Prior authorisation is required on all returns. Any returns sent to us without a return authorisation number (REF#) cannot be accepted.
Returned products that do not meet the return policy criteria will not qualify for a refund and may be returned back to the customer at the customer's expense or destroyed by Restoration Essence LLP upon request.
If you have any questions, feel free to email us or chat with us before submitting your product (s) to be returned. Our specialists are available from Mon-Fri 9AM - 6PM (GMT +8) or click here
to submit an e-mail.
Please note that we are a Singapore company and accommodate website orders that ship to Singapore addresses only. If you purchase from our website while visiting Singapore, but reside outside Singapore, sales are final and are only returnable or refundable on a case-by-case basis.
Restoration Essence delivers handmade skincare products and wholesomely natural health food for your body’s needs.
Every product is painstakingly produced with time, effort and lots of love. There is no exception.
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Whether you’re looking for healthy snacks or health food to be eaten together with breakfast, lunch or dinner, you’ll find it here too.
We’re not just a shop selling you products, we’re people who genuinely care. We’re people whom you can see as your friend.
All we want to do is help and guide you on your journey to a healthier and happier lifestyle.
You yourself can make a positive change to your lifestyle and habits.
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Start today. Start now. Start with Restoration Essence.
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Enjoy younger and healthier looking skin regardless of age or skin condition. Restoration Essence technologically advanced skin care solutions are a powerful combination of superior delivery techniques and highly effective ingredients. Experience skin-changing science with the best skin care line in restoration dermatology!
Products Backed by 15 Years of Research and Expertise
Unlike traditional off-the-shelf skin care solutions, our products are a natural extension of founder specialist, Sarah, who has contributed over 15 years of expertise in homemade skin care practice and research. Formulated under strict skincare handling, they are rigorously tested for maximum safety and efficacy.
Diverse Range of Products
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